Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website bertiecord.co.uk ("Website") and the business mentoring, advisory, and consulting services ("Services") provided by Bertiecord, a trading name of Peppercord Limited, a company registered in England and Wales under company number 11748083 ("we", "us", "our", "Bertiecord").

By accessing our Website or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.

2. Definitions

• "Client" means any individual or business entity that engages our Services.
• "Services" means business mentoring, coaching, advisory, and consulting services provided by Bertiecord.
• "Content" means all text, images, videos, audio, and other materials on the Website.
• "Intellectual Property" means all patents, trademarks, copyrights, and other proprietary rights.

3. Website Use

3.1 Permitted Use

You may use our Website for lawful purposes only. You agree not to:

• Use the Website in any way that breaches applicable laws or regulations
• Use the Website to transmit harmful, offensive, or unlawful content
• Attempt to gain unauthorised access to our systems or data
• Interfere with or disrupt the Website's functionality
• Collect or harvest data from the Website without permission
• Use automated systems (bots, scrapers) to access the Website

3.2 Accuracy of Information

While we strive to ensure information on our Website is accurate and up-to-date, we make no warranties regarding completeness, accuracy, or reliability. Information is provided for general guidance only and should not be relied upon as professional advice.

4. Our Services

4.1 Service Description

We provide business mentoring, coaching, and advisory services including but not limited to:

• Strategic Advisory (ongoing mentoring relationships)
• Peak Performance 90-Day Programme
• Power Hour Sessions (one-off consultations)
• Group workshops and training

4.2 No Guarantee of Results

Our Services provide guidance, frameworks, and support. However, business success depends on many factors outside our control. We do not guarantee any specific outcomes, results, or financial returns. Any testimonials or case studies represent individual experiences and are not guarantees of similar results.

4.3 Client Responsibilities

As a Client, you agree to:

• Provide accurate and complete information
• Attend scheduled sessions and respond to communications promptly
• Implement advice at your own discretion and risk
• Maintain confidentiality of any proprietary methods or materials shared
• Pay for Services as agreed

5. Booking and Payment

5.1 Booking Process

Services may be booked via our Website, email, or phone. A booking is confirmed once we send written confirmation (including email). We reserve the right to decline bookings at our discretion.

5.2 Fees

Fees for Services are as quoted at the time of booking or as set out in a written agreement. All fees are in GBP unless otherwise stated. VAT will be added where applicable (VAT number: 475932356).

5.3 Payment Terms

• Power Hour: Payment in full required at time of booking
• Peak Performance Programme: As per individual agreement (typically upfront or monthly)
• Strategic Advisory: Monthly retainer, payable in advance

Late payments may incur interest at 4% above the Bank of England base rate.

5.4 Invoicing

Invoices are issued electronically. Payment is due within 14 days unless otherwise agreed.

6. Cancellation and Refunds

6.1 Client Cancellation

• Power Hour Sessions: Cancellations with less than 48 hours' notice are non-refundable. Rescheduling is available with at least 24 hours' notice.
• Peak Performance Programme: Cancellation terms as per individual agreement. Generally, a 30-day notice period applies.
• Strategic Advisory: Either party may terminate with 30 days' written notice. Fees for the notice period remain payable.

6.2 Our Cancellation

If we need to cancel or reschedule a session, we will provide as much notice as possible and offer alternative dates or a full refund.

6.3 Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control (e.g., illness, natural disasters, pandemic restrictions).

7. Intellectual Property

7.1 Our Content

All Content on our Website and materials provided during Services (including frameworks, worksheets, methodologies, and recordings) remain our intellectual property. You may not reproduce, distribute, or commercially exploit this Content without written permission.

7.2 Client Materials

You retain ownership of any materials, data, or information you provide to us. You grant us permission to use such materials solely for the purpose of delivering Services.

7.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without obligation to you.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, financial information, and personal details. This obligation survives termination of Services.

Exceptions apply where disclosure is required by law or with written consent.

9. Limitation of Liability

9.1 Exclusions

To the maximum extent permitted by law, we exclude liability for:

• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or business opportunities
• Loss of data or goodwill
• Any decisions made or actions taken based on our advice

9.2 Cap on Liability

Our total liability for any claim arising from Services shall not exceed the fees paid by you in the 12 months preceding the claim.

9.3 Statutory Rights

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from:

• Your breach of these Terms
• Your use of our Services
• Your violation of any third-party rights

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Accessing them is at your own risk.

12. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR. By using our Services, you consent to such processing.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via our Website or email. Continued use of our Website or Services after changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Bertiecord regarding the subject matter herein.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions about these Terms, please contact us:

• Email: hello@bertiecord.co.uk
• Business: Peppercord Limited (trading as Bertiecord)
• Company Number: 11748083
• VAT Number: 475932356